Returns & Exchanges
Due to the perishable nature of our artisanal snacks, we cannot accept returns on food items once they have been shipped. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.
Inspect Your Treats
Upon arrival, please check your package for any signs of damage or missing items and take photos if any issues are found.
Contact Support
Email our team within 48 hours of delivery at [email protected] with your order number and any relevant photos.
Review Process
Our quality assurance team will review your request within 2 business days to determine if a refund or replacement is eligible.
Resolution
Approved refunds will be processed back to your original payment method, or a fresh batch of treats will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing