Frequently Asked Questions
Everything you need to know about your sweet cravings.
How do you ensure the freshness of my treats during shipping?
We bake all orders fresh and package them in air-tight, food-grade containers. For temperature-sensitive items, we include insulated liners and cold packs to ensure they arrive in perfect condition.
Do you offer vegan or gluten-free options?
Yes! We have a dedicated 'Special Diet' collection that features a variety of delicious vegan, gluten-free, and nut-free treats. Please check the ingredient list on each product page for specific allergen information.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-5 business days. We also offer expedited shipping at checkout for those urgent snack emergencies.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.
Can I include a personalized gift note?
Absolutely! During the checkout process, you will see a 'Gift Note' box where you can type a custom message. We will print it on a decorative card and include it inside the package at no extra cost.
Do you ship internationally?
Currently, we only ship within the United States and Canada to ensure our products remain fresh during transit. We hope to expand to more countries in the near future!